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Shipping and Returns

SHIPPING

We would appreciate it if you carefully read this shipping information!

The time we need to prepare an order for shipping (delivery) is 1-4 business days (for the USA) and 3-5 business days (for Europe and the rest of the world). The production of Led and Solid Map can be up to 7 business days. But usually, we are doing everything possible to send your order ASAP.

Please NOTICE that we prepare and ship orders on BUSINESS days from Monday to Friday which not includes weekends. Saturday and Sunday are not counted as part of shipping days. Also, we want you to know that sending, preparing, and shipping (delivery) are 2 different processes. And each has its term.

Once you place your order we will keep you posted on the manufacturing and shipment progress.

Yes! However, at this time, it is only available on select products. If your order qualifies, you will see “Express Shipping” as an option during checkout.

The shipping cost can vary as we offer a wide range of products that differ in size and weight. Additionally, the shipping cost depends on the destination. Please check the shipping cost for your selected items at checkout. If you have any questions, please, contact our customer support.

We are pleased to offer our customers the benefit of free shipping during select promotional periods.

If your order has not been shipped: Please email us at contact@mhjltd.store with your order number and the updated shipping address.

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

Customs Taxes

Please, note that your purchase may be subject to additional payments!

Our prices DO NOT include VAT, GST, or other country taxes. For international customers who are required to pay customs, you will receive an email from GFS Gateway, First Mile, or your local customs authorities asking for payment to have your order processed through customs. Unfortunately, there is no legal way around customs. Once you make that payment to the customs broker your order will be processed for final delivery. 

Due to the dimensions of the package, you will pay customs and import taxes. The amount of taxes depends on your country’s laws, usually, it’s around $30 –$60. Enjoy The Wood is not responsible for them.

Unfortunately, we does not have information about taxes and fees that may arise in international shipping. Please, contact the Customs office of your city.

Returns

We hope you love every single product we send you!  But sometimes life happens and plans change, we get it.

Yes, we accept returns and exchanges on items that are not personalized, not custom-made, and not on clearance within 30 days after you receive the package. 

Please, contact our managers to return/exchange your order:

all items must be in new condition and original packaging.
the customer is responsible for the return shipping costs and any shipping costs for the items that were sent in exchange.

Replacement: 

If we made a wrong personalization on your order, we’ll happily send you a replacement of the personalized item.

We do NOT accept returns or exchanges on personalized, custom made or clearance items. 
We do NOT replace items that were incorrectly engraved because we got a wrong picture/misspelled text from you.

Please, notice! We refund the products’ costs, but the shipping costs will be charged from the price of the product in case:

  • if the customer wasn’t available during the delivery
  • if the customer provided not valid phone number and/or email address
  • the item was utilized by the post for the same reason, we’re not responsible for the costs. 
  • if the customer refuses the package without any reason, the package will be utilized and we’re not responsible for the costs.